PRINT FEED ISSUE

[TRIKAPPA]

MY PRINTER WILL NOT FEED 48 LB GLOSSY PAPER.  THE FIRST 1 OR 2 INCHES DOES NOT FIEED. SO TOP SECTION IS CUT OFF

[Elohi_NR]

Hi @TRIKAPPA,

Welcome to the HP Support Community. 

I'd like to help!

The paper won't feed if it exceeds the paper type / weight supported in the printer.

Printer Specifications for HP OfficeJet Pro 8700 Printers

Paper Handling > Paper tray capacities

What else?

• The paper may not load correctly if the printer needs maintenance.
• The paper won't feed if the printer is unaware of the paper type/paper size loaded in the printer.
• The paper won't feed if the job submission is a missing configuration / missing paper type assignment.
• The paper won't feed if the particular paper is not supported.  Paper that is curled, damaged, too matte, too glossy may not load.
• The paper should feed but might not load properly if the printer software is not loaded (installed) and the printer cannot automatically tell what is happening on its own.

Check / Adjust / Retain the Paper at the Printer Display Panel

Section is not applicable to printers lacking a printer display panel.

Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

Note  – Printer Display Panel > Adjusting the paper size:

If the size of your Paper Size is not in the Drop-down menu,

Select Custom (likely the last selection in the list)

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

NOTES

• Size not listed in the Drop-down menu?  Select Custom (likely the last selection in the list)
• EWS is also available in HP Smart Windows and HP Smart Mobile > Settings > Advanced
• Features and options differ by printer model and type.

When the website support page opens, Select (as available)

Troubleshooting, Manuals > User Guides, Product Information (Specifications), more Click here

Hope this helps! Keep me posted for further assistance.
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