PRINT JAM

[GCSUPPLY]

THIS KEEPS JAMBING EVERYTIME WE PRINT. HOW DO I FIX??

I HAVE CLEARED THE PAPER EACH TIME

 

[A_Gayathri]

Hi @GCSUPPLY,

Welcome to the HP Support Community

I understand you are facing a PRINT JAM issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Repairatrooper]

If it jams in the same place every time then i would closely inspect that area for a broken paper guide or missing star rollers or even a piece of label stuck to the paper guides.

[A_Gayathri]

Hi @GCSUPPLY,

thank you for your reply 
To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
   

Step 1: Remove loose paper from the paper trays

Remove any loose paper from the paper trays, but do not remove any jammed paper during this step.

Pull out Tray 1, and then remove any loose sheets of paper from the tray.

Figure : Pulling out Tray 1

1. 

Pull out Tray 2 (if installed), and then remove any loose sheets of paper from the tray.

Figure : Pulling out Tray 2

1. 

Remove any loose sheets of paper from the output tray.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2

(By the end of this article all the issues should be resolved)

hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!