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‎01-01-2023 05:49 PM

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer

HI. MY PRINTER HAS ERROR. SAYS CLEAR PAPER JAM. THERE ISNT ONE. SAYS ERROR TURN OFF AND BACK ON. WHEN I TURN OFF ITS STUCK ON SHUT DOWN, SO I UNPLUGGED POWER CORD AND IT STILL WONT WORK

Category:
1 REPLY 1

‎01-04-2023 09:41 AM

HP Recommended

@BLUFFTON1

 

Welcome to the HP support community.

 

I understand that you are getting printer error, I am glad to assist you.

 

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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