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11-10-2022 04:19 AM
I have put 10x15cm paper in photo tray according to this video https://www.youtube.com/watch?v=FNDZps1kn5g. I also select source "photo tray" but still the printer says "refill photo paper in photo tray".
I have tried printing from Google Chrome, Adobe Illustrator, Windows Photo viewer and HP Smart with same bad result.
Printing from main tray does work (A4) without issue.
11-22-2022 02:34 AM
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I'd like to help!
I appreciate the steps you have performed and have certainly done a good job.
This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.
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