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‎11-10-2022 04:19 AM

HP Recommended
Product: HP ENVY 7640 e-All-in-One Printer

I have put 10x15cm paper in photo tray according to this video https://www.youtube.com/watch?v=FNDZps1kn5g. I also select source "photo tray" but still the printer says "refill photo paper in photo tray".

 

I have tried printing from Google Chrome, Adobe Illustrator, Windows Photo viewer and HP Smart with same bad result.

 

Printing from main tray does work (A4) without issue.

HP Envy Photo 6200 | 7100 | 7800 series Printers : Load and print photos
HP Envy Photo 6200 | 7100 | 7800 series Printers : Load and print photos
youtube.com/watch?v=FNDZps1kn5g
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to load and print photos on the HP Envy Photo 6200, 7100 & 7800 series All-In-One printers. The HP Envy Photo printers comes with a photo tray that can hold 4x5, 4x6 & 5x7 size photo ...
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1 REPLY 1

‎11-22-2022 02:34 AM

HP Recommended

Hi @Sothex,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

I appreciate the steps you have performed and have certainly done a good job.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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