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‎04-21-2021 04:50 AM

HP Recommended
Product: hp M118dw
Operating System: Microsoft Windows 10 (64-bit)

Hi, when i print double sided using the duplex the second side prints twisted i.e not straight on the page like the first side. Any ideas?

3 REPLIES 3

‎04-21-2021 06:08 AM - last edited on ‎04-21-2021 06:13 AM by Retired

HP Recommended

[Private information removed]

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‎04-24-2021 09:10 AM

HP Recommended

@shelley123

 

Welcome to HP Support Community


I would like to help

 

Please follow the instructions in Step 4  in this Link: https://support.hp.com/in-en/product/hp-laserjet-pro-m118-m119-series/21996892/document/c06148526 to clean the paper feed rollers

 

Also ensure the printer has the latest Firmware https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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‎04-24-2021 11:54 AM

HP Recommended

Typically when duplexing HP printers print side 2 first and then side 1, so if side 1 is twisted you have an issue related to when the paper refeeds into the printer. Check closely on the paper path for any misplaced rollers or debris such as part of label. If this started recently after a jam then there is a good possibility that you have some debris in the duplex path.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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