Paper Jam Error, no Jam

[agoldste]

I have a similar issue as other community members: my printer is claiming a paper jam when there is no such jam. I have also cleaned the rollers and reset the printer, to no avail. However, if I COPY a document first, it prints that document perfectly fine, and it will then print a document from my computer successfully.

Given these strange circumstances, this surely is not a sensor error, as one response I saw suggested. Can you help?

Thanks!

[Kumar0307 · Accepted solution]

@agoldste, Welcome to the HP Support Community! I’m here to help.

I understand the printer has a false paper jam error. To assist you better,

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Let us try these steps:

Go to Setup > Tools > Restore to factory defaults.

Now, re-setup the printer and check if this helps.

Make sure you have tried the steps mentioned in this document - Paper Jam Error

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[agoldste]

I think the software updates on Mac did the trick! Thanks for your quick reply.

[Kumar0307]

@agoldste

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!