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08-13-2020 01:15 PM
Operating System: Microsoft Windows 10 (32-bit)
My paper jammed with the M254DW when pulled the paper out from the back between I guess the feeder I heard a pop and now the long black feeder ( not sure if that's what it is called) is loose. I am thinking it is broken. I had to use a pen to get the paper out the way it was stuck. Is this something that can be fixed?
1 REPLY 1
08-16-2020 01:14 PM - edited 08-16-2020 01:18 PM
Welcome to the HP Support Community.
I think you're referring to the duplexer. Try the steps from here under the duplexer section: https://support.hp.com/us-en/product/hp-color-laserjet-pro-m253-m254-printer-series/14121301/model/1...
Let me know if this helps.
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