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Paper Jam M254dw

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Microsoft Windows 10 (32-bit)


My paper jammed with the M254DW when pulled the paper out from the back between I guess the feeder I heard a pop and now the long black feeder ( not sure if that's what it is called) is loose. I am thinking it is broken. I had to use a pen to get the paper out the way it was stuck. Is this something that can be fixed?

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Welcome to the HP Support Community.


I think you're referring to the duplexer. Try the steps from here under the duplexer section:


Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!




Have a great day!



I am an HP Employee

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