Create an account on the HP Community to personalize your profile and ask a question
07-26-2022 06:48 PM
I continue to have a paper jam error after completing all of the recommended fixes ad infinitum. There is no paper jam, and my printer won't reset; instead, I'm stuck with this error. My warranty has expired (of course!), I cannot contact HP customer service via phone because the website states the service is not available. I need a solution please!
08-12-2022 11:33 AM
Welcome to the HP support community.
I understand that you are getting a paper jam error on the printer, I am glad to assist you.
You might have to perform a semi-full reset on the printer to fix this issue.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
Didn't find what you were looking for? Ask the community