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‎07-26-2022 06:48 PM

HP Recommended
Product: HP ENVY 5540 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I continue to have a paper jam error after completing all of the recommended fixes ad infinitum.  There is no paper jam, and my printer won't reset; instead, I'm stuck with this error.  My warranty has expired (of course!), I cannot contact HP customer service via phone because the website states the service is not available.  I need a solution please!

Category:
3 people had the same question
2 REPLIES 2

‎08-12-2022 11:33 AM

HP Recommended

@015_

 

Welcome to the HP support community.

 

I understand that you are getting a paper jam error on the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎08-12-2022 03:07 PM

HP Recommended

There was no message left.  As of today, 08/12/2022 PST there is nothing in my Private Messages mailbox.  Thanks for trying, I guess?

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