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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Paper Jam error when there is no paper jam
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06-04-2023 11:24 AM
Product: HP OfficeJet Pro 8715 All-in-One Printer
My printer is reporting a paper jam, specifically that the original is jammed in the document feeder, even though there is no paper jam. I have tried resetting the printer by unplugging it for 60 seconds.
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