Paper Jam in an HP Deskjet Plus 4155 Will not go away after doing troubleshooting

[MMR48]

Paper Jam in an HP Deskjet Plus 4155 Will not go away after doing troubleshooting

[Sneha_01]

Hi @MMR48,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're facing a persistent paper jam issue with your HP DeskJet Plus 4155 printer, here are some additional steps you can take to resolve it:

Steps to Clear Persistent Paper Jam:

Turn off the Printer:

• Make sure the printer is turned off to prevent any damage or injury while clearing the jam.

Clear Paper Path:

• Open the printer's access door and gently pull out any jammed paper.
• Check for any torn pieces of paper that might remain stuck inside the printer.

Check Paper Tray:

• Remove the paper from the input tray.
• Inspect the tray for any misaligned or stuck paper. Adjust the paper guides to ensure they are snug against the paper stack.

Inspect Rear Access Panel (if applicable):

• Some printers have a rear access panel for clearing paper jams.
• If your printer has one, open it and check for any paper jams or obstructions.

Clear Print Carriage Path:

• If the paper jammed near the print carriage, gently move the carriage to the center of the printer.
• Remove any visible paper fragments or debris.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 1-2 minutes to allow the printer to reset.
• Plug the printer back in and turn it on.

Check for Firmware Updates:

• Outdated firmware can sometimes cause paper jam issues.
• Visit the HP Support website, enter your printer model, and download the latest firmware update. Follow the instructions to install it on your printer.

Perform a Printer Reset (if needed):

• Refer to your printer’s manual for instructions on performing a reset. This can help clear any internal errors causing the paper jam indication.

Test with Different Paper:

• Sometimes, using old or damaged paper can lead to jams. Try using fresh, undamaged paper from a new stack.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support