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HP Recommended
HP ENVY 5665
Microsoft Windows 10 (64-bit)

I keep getting a message that there is a paper. I checked the printer inside and out and I couldn't find anything jammed. yet the message is still there and I can't print 

1 REPLY 1
HP Recommended

@Dahoui, Welcome to HP Support Community!

 

If you have already performed the steps from the document 'Paper Jam' Error and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.