02-11-2021 10:56 AM
I keep getting a message that there is a paper. I checked the printer inside and out and I couldn't find anything jammed. yet the message is still there and I can't print
02-15-2021 05:48 AM
@Dahoui, Welcome to HP Support Community!
If you have already performed the steps from the document 'Paper Jam' Error and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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