Paper Jam

[Amanpaul]

States there is a paper jam but there is in fact, no paper jammed. 

[Max3Aj]

Hi @Amanpaul,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY Pro 6455 All-in-One Printer is displaying a paper jam error despite no visible jam, try these troubleshooting steps.

Check All Paper Paths

1. Turn Off the Printer and unplug it from the power source.
2. Remove All Paper from the input and output trays.
3. Check Inside the Printer:
   • Open the front and rear access doors.
   • Look for any small pieces of torn paper or debris inside.
   • Use a flashlight if needed.
4. Check the Paper Pick Rollers:
   • Rotate the rollers manually to check for stuck debris.
   • Clean them with a lint-free cloth dampened with distilled water.

Reset the Printer

1. Unplug the printer while it is on.
2. Wait for 60 seconds.
3. Plug it back in and turn it on.
4. Try printing again.

Ensure Proper Paper Loading

1. Use the correct paper type and size (plain, non-wrinkled, non-folded paper).
2. Fan the paper stack to prevent sheets from sticking.
3. Adjust the paper guides so they lightly touch the edges of the paper without pressing too hard.

Run Printer Diagnostics

1. Open the HP Smart app on your computer or mobile device.
2. Go to Printer Maintenance > Clear Paper Jam.
3. Follow the on-screen instructions.

Check for Sensor Issues

If the issue persists, the paper jam sensor might be stuck or malfunctioning. Try:

1. Blowing compressed air inside the paper path.
2. Lightly cleaning the paper path sensors with a soft, dry cloth.

I hope this helps.

Take care and have a good day.

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Max3Aj

HP Support