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‎04-29-2026 08:11 AM

HP Recommended

Hello! My printer is having issues with the paper feeding in properly, which causes the paper to jam. Nothing has changed with the paper type or anything else. We use the printer a couple of times of a month with no issues prior. I've tried checking out the rollers which don't appear to have any issues and I've also tried to clean them as best as I can to see if that would resolve the issue. We've only had this printer for about 2 years, so I am unsure what is happening. 

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1 REPLY 1

‎08-12-2026 02:56 AM

HP Recommended

Hello
What model is your printer?
Is the printer using regular paper?
Is the paper jam position of the printer determined by firmware?
What is the paper jam code when the printer is experiencing a paper jam?
Please provide a detailed description of the specific issues you are facing based on the questions above, so that we can assist you more effectively.

Thank you.

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