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HP Recommended
HP Officejet 5230

Hi,

I have an (HP) Office Jet 5230, but it  is showing on the screen ' a paper tray is open'.  I  have switched off the printer and on again a couple of times and checked that there is no paper jam and the paper tray  slid back into place correctly but its still stating that the tray is open so I cannot print anything.

 

I have tried the virtual assistant - which was of no help whatsoever, and I also rang the customer number but could not speak to a human being, they sent me a link to the VA but that was incorrect!

 

Please help!

Many thanks,

Sue

 

1 REPLY 1
HP Recommended

@Suey08, Welcome to the HP Support Community!

 

I understand you are not able to use the printer because of this error. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Kindly perform the steps mentioned in this document - 'A paper tray is open. Close the tray to continue.' Message

 

If the error persists, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.