Paper feed error message

VeniceBeachJim · ‎03-01-2025

My printer will feed paper and print as a copier just fine. However, when I try to print from the computer, paper will start to feed three or four inches then stop and I receive a paper error message. Amber light by the paper icon is also flashing. Clicking on the message starts an endless little blue circling. This is not a new installation. it has been working fine for years.

VikramTheGreat · ‎03-06-2025

Hi @VeniceBeachJim,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Deskjet Plus 4155 printer is experiencing paper feeder issues, the most likely cause is dirty or worn paper feed rollers, which can be resolved by cleaning them with a damp, lint-free cloth;

Steps to try:

Clean the rollers: Access the paper feed rollers within the printer and gently clean them with a damp cloth to remove any dust or paper debris.
Check paper alignment: Ensure the paper guides are adjusted correctly to fit the paper size you are using.

Inspect for jams: Look for any jammed paper within the printer and carefully remove it.

Paper quality: Use good quality paper that meets the printer specifications.

Paper settings: Verify the paper size and type settings in your printer driver match the paper loaded in the tray.

Printer reset: Try turning off the printer, unplugging it for a few seconds, and then turning it back on.

HP Support Tools: Use the HP Print and Scan Doctor tool to diagnose and potentially fix the paper feed issue.

Also, if you are still facing, check this HP video for more help

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

I'm an HP Employee.

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VikramTheGreat · ‎03-08-2025

Hi @VeniceBeachJim,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!