Paper feed issue

[Danc89]

I am fed up with the printer feeding paper incorrectly and resulting in paper jams. This is costing me ink pages from my tariff

[Dragon-Fur]

@Danc89 

Welcome to the HP Community Forum.

OK -

If you have not done so...

Clean the ADF

 Automatic document feeder does not pick paper or feeds too many sheets

Clean the inside rollers

Paper Jam Error

Make sure the paper is not contributing to the issue

Paper too dry / too damp / not flat / damaged / incorrectly stored / “old”

HP Printers - How to Store and Handle Paper to Avoid Paper Jams

If "tariff" refers to an Instant Ink subscription,

Contact Instant Ink Support - ask whether an adjustment can be made for the lost pages.

Contact HP Instant Ink Support during business days and hours available in your region.

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 5020 All-in-One Printer 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"