Paper feed issue

[Stavroula7]

my hp deskjet f380 printer cannot print. It has new ink cartridges and paper  and althougt it starts working it cannot take the paper inside and the paper light is blinking. 

[zoey7886]

@Stavroula7, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding paper feed issue!  
We're thrilled to have the opportunity to assist you and provide a solution.

If your HP DeskJet F380 is not taking in paper and the paper light is blinking, the issue is likely a paper feed problem. Here are some steps to fix it:

Check for Paper Jams or Obstructions

1. Turn off the printer and unplug it from the power source.
2. Open the rear access door and check for any jammed paper or small debris.
3. If you find any, gently remove it without tearing.
4. Use a soft, lint-free cloth to clean the paper rollers inside the rear access area.

Clean the Paper Feed Rollers

1. With the printer turned off, open the paper tray.
2. Locate the rubber rollers inside.
3. Dampen a lint-free cloth with distilled water and clean the rollers.
4. Allow them to dry completely before plugging the printer back in.

Check the Paper Type and Alignment

1. Ensure you are using plain, A4-sized paper (not thick or glossy paper).
2. Fan the stack of paper to prevent sheets from sticking together.
3. Do not overload the tray – try inserting only 10-15 sheets.
4. Adjust the paper guides so they are not too tight.

Reset the Printer

1. Turn off the printer and disconnect the power cable.
2. Wait for 60 seconds.
3. Plug the power cable back in and turn on the printer.
4. Try printing again.

[zoey7886]

Run the HP Print and Scan Doctor (Recommended for Windows 11)

1. Download HP Print and Scan Doctor from HP’s official website.
2. Open the tool and follow the on-screen instructions to diagnose and fix the issue.

Perform a Hard Reset

1. With the printer powered on, unplug the power cord from the printer.
2. Unplug it from the wall outlet as well.
3. Wait 2-3 minutes.
4. Plug the power cord back into the wall and then into the printer.
5. Turn on the printer and try printing again. 

Let me know if this works!

Take care, and have an amazing day! 
 

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Regards,

[zoey7886]

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