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11-19-2021 12:27 PM
I'd like to help!
Follow the instructions to get to the paper feed rollers
Turn off the printer, and then disconnect the power cord.WARNING:
To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer.
Raise the input tray.
Lift and hold the input tray shield.
Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.
Hope this helps! Keep me posted.
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