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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Paper feed problem

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11-19-2021 12:27 PM
Hi @alansomm,
I'd like to help!
Follow the instructions to get to the paper feed rollers
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Turn off the printer, and then disconnect the power cord.
WARNING:To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer.
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Raise the input tray.
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Lift and hold the input tray shield.
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Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
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