Paper feed problem

[ERON32]

Help re 4200e.  When ask to print a spreadsheet, it starts spewing out the paper one sheet at a time without any print, until the paper runs out.  One person suggest a device in end of the feed rollers needs replacing but this is a new machine and I’m not up to disassembling a printer in warranty.  I was in Excel.  I went to another prom and it printed the spreadsheet converted to a pdf.  Will this 4200e only print pdf’s?

[Raj_05 · Accepted solution]

Hi @ERON32,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP DeskJet 4200e All-in-One Printer series is experiencing a miscommunication between the software and the printer, rather than a hardware issue, since it printed the PDF version of your spreadsheet. Here's how you can troubleshoot the issue.

Check Printer Settings:

• Ensure that the printer is properly set as the default printer in your operating system.
• Verify that the correct paper size and type are selected in the print settings. Sometimes incorrect settings can cause issues.

Update Printer Drivers:

• Outdated drivers can cause compatibility issues with certain applications. Visit HP's website to download and install the latest drivers for the HP 4200e.

Excel-Specific Printing Settings:

• Excel can sometimes send print jobs in an unexpected format. Try these steps:
  • Page Setup: Before printing, check "Page Layout" and "Page Setup" to ensure the margins, paper size, and print area are correctly defined.
  • Print Preview: Use Print Preview in Excel to ensure it displays as expected before printing.
  • Scale to Fit: In the print menu, check that the "Scale to Fit" options are properly set to fit the spreadsheet on the page.

Test Printing from Other Applications:

• Try printing from other applications, like Word or a web browser, to see if the problem persists. If the issue is limited to Excel, it may be a software-specific problem.

Check for Firmware Updates:

• Your printer may need a firmware update. You can check for and install any available updates through the HP Smart app or HP’s support website.

If none of these steps resolve the issue, it might be a bug in Excel or a communication problem between Excel and the printer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[ERON32]

Do not be think this was a printer problem .  Think was an Excel problem and a user issue problem and all is well now.