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11-03-2021 02:10 PM - edited 11-03-2021 03:28 PM
I have an Office Jet Pro 9014 which is less a year old and has not been heavily used. It seems the print is not vertically centred on the page, so whatever I print has a gap at the bottom and then the print is almost running off the top of the page. I am using HP paper 90grams.
I assume this is a feeder issue but cannot find a way to solve this. Hoping someone here may know please.
11-06-2021 06:22 AM
Welcome to the HP Support Community!
I understand that you have an Office Jet Pro 901 printer. I read that when you use the ADF for copying, the printout comes to miss aligned and the bottom right corner if cut off and not printed. Not worry, I'll do my best to help you.
To provide an accurate resolution, I need a few more details:
- Does the printer copy fine through the scanner glass bed?
- How is the printing through the ADF?
- Did any paper jam happen on the ADF?
I recommend you to perform the following steps to isolate the issue and arrive at a fix:
- Disconnect the power cable from the printer while the printer is still ON.
- Disconnect any other cables if connected the printer.
- Press and hold the printer’s power button for 15 seconds.
- The printer should be directly connected to the wall outlet and not to a surge protector. Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.
Clean the ADF rollers:
- Dust or paper residue on the rollers or separator pad inside the automatic document feeder (ADF) can result in copy quality issues. Open the ADF, and then clean the ADF rollers and separator pad.
NOTE: The location of the ADF rollers might be different depending on your printer, but the following steps still apply.
Gather the following materials:
A clean, lint-free cloth, or any cloth that does not come apart or leave fibers
Distilled, filtered, or bottled water (tap water might damage the printer)
Remove the original document from the ADF.
Turn off the printer.
Disconnect the power cord from the rear of the printer.
Open the ADF cover.
Find the paper pick rollers and the separator pad inside the ADF.
Figure : Example of the paper pick rollers and separator pad in a LaserJet printer
Figure : Example of the paper pick rollers and separator pad in a OfficeJet printer
Lightly dampen a clean, lint-free cloth with filtered or distilled water, and then squeeze any excess liquid from the cloth.
Use the damp cloth to wipe any residue off the paper pick rollers and the separator pad.
Leave the ADF cover open for two minutes to allow the paper pick rollers and separator pad to dry.
Close the ADF cover.
Reload the original document print side up in the document feeder tray. Gently slide the document into the printer as far as it can go.
Slide in the paper width guides until they are snug against the paper.
Do not push the paper width guides in so far that they bend the paper.
Reconnect the power cord to the rear of the printer.
Turn on the printer, and then try to copy.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Have a great day!
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