Paper handling issues

[DeeJaiEss]

Hello!

I've been trying to rectify a paper feed issue - the rollers don't want to pick up paper!

I have cleaned the rollers and whilst putting the printer back, the following object appeared to fall from the printer;

It doesn't seem to have snapped off - there's no obvious damage to it, other than the fact that it's no longer attached to my printer.

I still don't know whether I have sorted the paper feed issue - I'd rather get this item back to where it should be.

Any help would be gratefully received.

[Treeko]

Hi @DeeJaiEss 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing paper feed issue.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[DeeJaiEss]

Alas, the cleaning of rollers has not rectified the issue...and then there is the issue of the item that has fallen off the printer - a picture of which I sent in my initial post.

It's rather frustrating as I feel I've not got much use from this printer (although I've had it 3 years) and that I should have purchased a laser printer from the outset.

The chances are that the cost of a repair (as it's out of warranty) will cost as much as a new printer and seeing that I need one with a scanner (which is working fine on my current printer), it just feels like a waste.  

[Treeko]

Hi @DeeJaiEss 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.

Take care and have a good day.

Treeko

HP Support