Paper is loaded but printer says "paper is not loaded"

[GGrrrr]

I have loaded and reloaded the paper maybe 5 times. I have plugged and unplugged the printer twice. I see this problem has been posted many many times for many models, but never is a solution suggested except those 2. Do I have to buy a Brother printer to print a page (or 2)?

[Kuroi_Kenshi]

Hi @GGrrrr,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer error!  

We're thrilled to have the opportunity to assist you and provide a solution.

Try the following steps:

Check Paper Placement

• Make sure the paper is aligned properly in the tray.
• Fan the paper stack to prevent pages from sticking together.
• Ensure the paper is not curled, damp, or wrinkled.

Adjust Paper Guides

• The side guides in the paper tray should fit snugly against the paper without squeezing it.
• If the guides are too tight, the printer might not pick up the paper properly.

Clean the Paper Feed Rollers

• Turn off and unplug the printer.
• Open the paper tray and locate the rubber feed rollers.
• Gently wipe them with a lint-free cloth dampened with water or rubbing alcohol.
• Let them dry completely before turning the printer back on.

Reset the Printer

• Turn off the printer, unplug it, and wait for 2-3 minutes.
• Plug it back in and turn it on.
• Try loading paper again and printing a test page.

Update Printer Firmware & Drivers

• Go to HP Support, enter your printer model, and download any firmware updates.
• Update the printer driver on your computer.

Use Different Paper

• Try another batch of paper to see if the issue is with the paper itself.
• If you’re using thick or glossy paper, check if your printer supports it.

Let me know if you need further help! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[GGrrrr]

I did all those steps before posting and the problem remained the same. However, I discovered I can print easily with Windows. So as long as I don't have to use Mac I'm OK. This not the first time I've had problems with Mac and HP; I should've known better than to get another HP product!

[Kuroi_Kenshi]

Hi @GGrrrr,

I completely understand how frustrating that must have been, but I’m glad to hear you found a way to print with Windows. HP is always working to enhance compatibility across all platforms, and your feedback is truly valuable. If you ever need any further assistance, I’m here to help. Thank you for reaching out!

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,