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‎01-30-2021 09:05 PM

HP Recommended
Product: HP deskjet 3632
Operating System: Microsoft Windows 10 (64-bit)

Hey guys, so my printer is been annoying lately, it was printing really good on professional paper on both sides and now out of nowhere is telling me that I didnt put the correct paper when I already specify in the print specifications that it was gonna be on professional paper. Please help!

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1 REPLY 1

‎01-30-2021 11:31 PM

HP Recommended

Right paper likely is a size issue not a type issue. Make sure that the paper in the printer and put into the printer settings matches what the program is trying to print to. Common issue we run into is when you are printing a PDF and you have print selections set to "select paper based on PDF size" and the PDF was created in a country where they use A4 instead of letter or vice versa.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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