Paper jam and unable to use printer

[Nedra4]

Paper jam

[zoey7886]

@Nedra4, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding paper jam issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you encounter a paper jam, follow these steps to clear the jam and resume printing:

General Steps for Clearing Paper Jams

Open the necessary covers:

• Open the cartridge access door.
• Open the paper path cover.

Remove the jammed paper:

• Carefully pull out the jammed paper from the printer. Make sure to avoid tearing the paper.

Check for loose pieces of paper:

• Ensure that there are no small pieces of paper left inside the printer.

Close the covers:

• Close the paper path cover.
• Close the cartridge access door.

Try printing again:

• Resume printing to check if the issue is resolved.

Specific Types of Paper Jams

Paper Jam in the Input Tray:

• Open the input tray and pull out the paper.
• Move the slider button to unlock the front cover and lock the input tray.
• Open the front cover door and check for loose paper pieces.

Paper Jam in the Cut Sheet/Rigid Input Tray:

• Unlock and open the front cover.
• Cut the paper if necessary (use scissors).

Paper Jam in the Paper-Access Front Cover:

• Open the front cover.
• Remove visible paper and ensure no loose pieces are left.

Paper Jam in the Paper Output:

• Check the accessory interface.
• Press the output button to raise the output module.
• Pull out the paper carefully, avoiding pinchwheels.

Hope this helps!  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,