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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Paper jam error message but no paper jammed

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04-13-2024 01:22 PM
HP Officejet Pro 6968 I get error messages saying:
I did not shut down properly. (I did.)
There is a paper jam (there isn't)
To reset error messages I need to reinstall ink cartridges, but the ink carriage won't move over to allow me to do that.
I can't realign.
04-16-2024 02:42 AM
Hi @Mary5731,
Welcome to the HP Support Community.
I'd be happy to help you!
I understand that you are facing issues with the paper jam.
If you have performed all the steps from this document and still having issues, this could be a hardware issue.
You may also refer to this document for further assistance.
Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee