-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Paper jam error message on document feeder while scanning, b...

Create an account on the HP Community to personalize your profile and ask a question
02-08-2021 02:34 PM
HP 8620 -- I loaded about 20 pages in the feeder for a two-sided scan, something I do all the time. It keep stopping after a few pages. Nothing ever jammed inside the unit, but the paper jam message will not go off and the unit will not accept the scan. Tried cleaning the rollers, unplugging, turning off and restarting. Nothing seems to be working.
02-11-2021 05:44 AM
@Xander324, Welcome to HP Support Community!
If you have already performed the steps from the document Paper Jam Error and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee