Paper jam error persists when no jam

[Glo2023]

Error message saying paper jam followed by “paper jam cleared “ then paper jam error again. I have checked all rollers etc. switched on and off. Printer 3 years old. Error started during printing of several Pages of scanned images.  Is service only option? Out of warranty 

[zoommama]

I am trying to help someone with an 4500 officejet, and paper got stuck and pulled it out a bit wrong, it tore off and some pieces were unaccounted for.  When you get a paper jam, anyone who clears the jam has to clear it "from the back" and not "pull it from the front" no matter how tempting.   In any case, some of these officejets if you unscrew the scanner bed with one of fancy dancy screw drivers, you can look right into the guts of the machine.  You might find a bit of crumpled paper on the ink cartridge track - look carefully for anything that looks out of place.

It didn't fix the problem we have with our officejet 4500, which is a sheer bad design when it comes to paper uptake, but at least we could stop getting error messages.

[Glo2023]

Thanks but there is no paper jam. As printer is 3 years old I have purchased a new one.