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HP Recommended
HP ENVY 4520 All-in-One Printer

I just got a new HP computer, I set up my printer, and the test page prints just fine. Now when I try to print anything, it will print the first line and then give me a paper jam error, when there isn't one. I can print from my phone and my other computer just fine. Any sugestions?

3 REPLIES 3
HP Recommended

@Allison71

 

Welcome to the HP support community.

 

I understand that you are getting a paper jam error, I am glad to assist you.

 

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Thanks for that document, I could print from every other device, so those weren't the issue. I did a whole bunch of different things, couldn't tell you what it was, but my printer is working with my new computer now.

HP Recommended

@Allison71

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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