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‎05-23-2023 09:58 AM - last edited on ‎05-25-2023 04:28 AM by HP Administrator

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

Have a paper jam error that will not go away. Tried everything I possibly could and it will not go away. Took it a part, reset it, unplugged it, error is still there. Scanner is Two months old... fantastic...😶

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1 person had the same question
1 REPLY 1

‎05-25-2023 08:35 PM

HP Recommended

Hi @pearson321,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

If you have performed all the steps from this document, and still having issues, then this could be a hardware issue. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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