Paper jam inside the printer

[Mommysparks4]

Please help my paper keeps getting jammed everything I try to print. I have removed any paper that got jammed and cleaned the rollers. I have tried everything and this printer isn't old at all, but my warranty has expired. Please help! 🙏 

[Nal_NR]

Hi @Mommysparks4,

Welcome to the HP Support Community. 

I'd like to help!

If you have performed all the steps mentioned below and still have issues, it could be hardware. 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Remove paper from the input tray

Remove any loose or jammed paper that is accessible from the input tray area.

NOTE:

Do not use paper thicker than 105 g/m2 (28 lb bond) for plain paper or 200 g/m2 (110 lb index) for cards.

Remove all paper from the input tray.

Press and hold the two output tray buttons, and then remove the output tray.

Pull out the input tray.

Gently remove any jammed paper and bits of torn paper from the tray area. To avoid tearing any whole sheets of paper, pull the paper with both hands.

Make sure there are no foreign objects in the paper path, and then reload the input tray with new paper.

Insert the input tray back into the printer, and then reinstall the output tray.

Clear jammed paper from the printer

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

Click here for the remaining steps. 

Try installing a full-feature driver. Click here

Hope this helps! 

If not, I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!