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10-27-2021 05:40 PM
Error message is “Paper jammed inside the printer. Open the rear door and clear any jammed paper. Error Code: 13.09.14”
Upon opening the rear door, crumpled paper was partially sticking out from the fuser (I.e., near the top of the rear). In trying to pull out the paper, I saw the paper tear, leaving about a half-sheet inside and nothing sticking out.
Suggestions for clearing the jam would be much appreciated.
10-27-2021 10:44 PM
The design on this print engine is such that a severe jam usually requires disassembly to safely remove the jam.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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