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HP Recommended
HP OfficeJet Pro 8023

Paper jam within my HP OfficeJet Pro 8023 printer

1 REPLY 1
HP Recommended

Hi @Hopeless1011,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you are facing the paper jam issue in your HP OfficeJet Pro 8023, follow these steps:
 

1. Turn off the Printer:

  • Turn off the printer and unplug it from the power source for safety.

2. Clear Paper from Input and Output Trays:

  • Input Tray: Gently pull out any visible paper from the input tray.
  • Output Tray: Remove any paper from the output tray.

3. Open the Front Cover and Clear the Jammed Paper:

  • Open the front cover to access the print mechanism.
  • Carefully check for any paper stuck inside the printer near the rollers. Pull out any jammed paper slowly and steadily to avoid tearing it.

4. Check the Duplexer:

  • Open the rear access panel or duplexer (if applicable).
  • Remove any jammed paper in this section, and check for small torn pieces of paper around the rollers.

5. Check the ADF (Automatic Document Feeder):

  • If the jam is in the ADF, open the ADF cover and remove any stuck paper.

6. Inspect the Printhead Path:

  • Move the printhead assembly manually (if possible) to ensure there is no paper blocking its movement.

7. Reconnect and Restart:

  • Once you’ve cleared all the jammed paper, reconnect the printer and turn it back on. Print a test page to ensure the issue is resolved.

Important Tips:

  • Be sure to avoid tearing the paper while removing it, as small pieces left behind can cause further jams.
  • If the printer continues to show a paper jam message after removing the paper, try resetting the printer by turning it off, unplugging it for 60 seconds, and then powering it back on.

Refer to this document: HP OfficeJet Pro 8023 All-in-One Printer User manual 

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.