Paper jam within the printer

[Hopeless1011]

Paper jam within my HP OfficeJet Pro 8023 printer

[A_Gayathri]

Hi @Hopeless1011,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing the paper jam issue in your HP OfficeJet Pro 8023, follow these steps:
 

1. Turn off the Printer:

• Turn off the printer and unplug it from the power source for safety.

2. Clear Paper from Input and Output Trays:

• Input Tray: Gently pull out any visible paper from the input tray.
• Output Tray: Remove any paper from the output tray.

3. Open the Front Cover and Clear the Jammed Paper:

• Open the front cover to access the print mechanism.
• Carefully check for any paper stuck inside the printer near the rollers. Pull out any jammed paper slowly and steadily to avoid tearing it.

4. Check the Duplexer:

• Open the rear access panel or duplexer (if applicable).
• Remove any jammed paper in this section, and check for small torn pieces of paper around the rollers.

5. Check the ADF (Automatic Document Feeder):

• If the jam is in the ADF, open the ADF cover and remove any stuck paper.

6. Inspect the Printhead Path:

• Move the printhead assembly manually (if possible) to ensure there is no paper blocking its movement.

7. Reconnect and Restart:

• Once you’ve cleared all the jammed paper, reconnect the printer and turn it back on. Print a test page to ensure the issue is resolved.

Important Tips:

• Be sure to avoid tearing the paper while removing it, as small pieces left behind can cause further jams.
• If the printer continues to show a paper jam message after removing the paper, try resetting the printer by turning it off, unplugging it for 60 seconds, and then powering it back on.

Refer to this document: HP OfficeJet Pro 8023 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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