Paper jam

[carolinablue1]

Printer paper jam, HP OfficeJet Pro L7780. 

First, thank  you so much for responding to my printer issue of a paper jam.  This printer has worked perfectly for years.....my favorite of 3 printers.

I have photos of the paper jam and photo of 3 parts that were in the bottom tray in the back after I removed the paper from the bottom tray and lifted the printer off the bottom paper tray.  Not sure if these parts not in their position could be the cause of the jam???

[ferRX]

Hi @carolinablue1 

Sometimes the rollers that are back in the printer are dusty and needs some cleaning.

• 

Please follow steps from the next video specially Step 6: Clean the rollers at minute 8:40

>> https://www.youtube.com/watch?v=ctUtbCosKZQ&ab_channel=HPSupport

About finding Service centers, use the next link to locate some place around your area:

• HP Service Centers
• https://support.hp.com/us-en/help/service-center
• 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

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[carolinablue1]

I did clean all of the rollers as directed but that did not resolve the paper jam issue.

[carolinablue1]

FrRX

Did you receive my last reply with photos of the paper jam AND......that of the 3 parts that appear to have come off off the printer and dropped into the bottom paper tray (legal)???

I suspect one or all of these parts maybe the cause of the paper jam?

Carolina