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11-08-2020 08:01 PM
Product: Ink Tank wireless 415
Operating System: Microsoft Windows 10 (64-bit)
everytime I print a fair amount of papers (A4) about 20-30 pages (one-sided or two-sided) I get paper jam halfway through and the jammed paper comes out as blank (jam is resolved automatically) but then the next page to be printed isn’t a corrected version of the jammed paper but page 1!!!! the printing process restarts again from page 1!!! I have lost over 40 papers due to this. Can someone please tell me what to do?!??
2 REPLIES 2
11-21-2020 03:35 AM
I'd like to help!
Let's try a power reset on the printer
Reset the product
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the printer.
- Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
Hope this helps! Keep me posted.
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