Paper jam

[Ken389]

Printer says there is a jam in output tray.   No evidence of paper in output nor in the input.   I’ve turned off the printer and rebooted several times but not able to clear the message.   Looking for suggestions?

[Garp_senchau]

@Ken389, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Looks like your printer's trying to turn a simple task into a mystery novel. Let’s crack the case and get it printing again! 🔍📜

Clear paper from the main input tray

Remove any jammed paper that is accessible from the main input tray area.

• Use both hands to remove any jammed paper from the main input tray.

• Load paper into the main input tray.

• Try to print again.

[Garp_senchau]

Clear jammed paper from the output bin

Remove any jammed paper that is accessible from the output bin area.

• Use both hands to remove any jammed paper or objects from the output bin.

• Try to print again.

Clear paper from the document feeder and scanner lid

Remove any jammed paper that is accessible from the automatic document feeder (ADF) and scanner lid area.

• Turn off the printer.
• Use both hands to remove any visible jammed paper in the ADF input tray.

• Open the ADF cover.

• Use both hands to remove any jammed paper inside the ADF.

[Garp_senchau]

• Close the ADF cover.

• Open the scanner lid, and then use both hands to remove any jammed paper behind the white plastic backing.

• Close the scanner lid.

• Turn on the printer.
• Try to print again.

[Garp_senchau]

Clear jammed paper from the toner cartridge area

Remove any jammed paper that is accessible from the toner cartridge area.

• Turn off the printer, and then unplug the power cord from the electrical outlet.
• Lift the scanner assembly.

• Open the cartridge door.

• Remove the toner cartridge.

• Remove the imaging drum.

• Remove any jammed paper from the toner cartridge area.

• Pull the green tab to release the jam-access cover.

[Garp_senchau]

• Remove any jammed paper.

• Close the jam-access cover.

• Align the imaging drum with the tracks inside the printer, and then gently push the imaging drum until it snaps into place.

• Align the toner cartridge with the tracks inside the printer, and then push the toner cartridge until it snaps into place.

[Garp_senchau]

• Close the cartridge door.

• Lower the scanner assembly.

• Reconnect the power cord to the electrical outlet, and then turn on the printer.
• Try to print again.

Clear jammed paper from the duplexer area

Remove any jammed paper that is accessible from the output bin area.

• Open the rear door.

• Use both hands to remove any jammed paper from the duplexer area.

• Close the rear door.

[Garp_senchau]

Print a cleaning page to clean the paper feed and pick rollers

Dust, paper fiber, and other debris might accumulate on the paper feed and pick rollers and cause paper jams and paper feed issues. Printing a cleaning page can clean the main paper feed and pick rollers without having to clean them manually. Clean the rollers inside the printer, and then try to print a test page.

• From the printer control panel, press the Setup button.
• Press the arrow buttons to select Service, and then press OK.
• Press the arrow buttons to select Cleaning Page, and then press OK.
• Load plain, white paper when you are prompted.
• Press the OK button to begin the cleaning process.

Clear the jam sensor

• The printer has jam sensors to detect paper in the path, and sometimes these sensors can get dirty or malfunction.
• Clean the paper path sensors carefully with a dry, soft cloth. These sensors are usually located along the paper path near the rollers.

Reset the printer

• Turn off the printer and unplug it from the power source.
• Wait for at least 1 minute before plugging it back in and turning it on. This will allow the printer to reset its internal systems.

Perform a reset

Sometimes resetting the printer to its default settings can help clear out any lingering error codes.

• On the printer’s control panel, press the Home button.
• Navigate to Settings > Printer Maintenance > Restore Defaults (this will vary depending on your printer's menu, so refer to the manual if needed).

[Garp_senchau]

Perform a firmware update

Outdated firmware might cause errors, including false paper jam messages. You can check for a firmware update by:

• Going to HP’s website and searching for firmware updates for your HP LaserJet Pro MFP M148fdw.
• Download and follow the instructions to update the firmware if needed.

Reinstall the printer drivers

• Sometimes, the issue could be related to corrupted printer drivers. Uninstall the current printer drivers from your computer and reinstall the latest version from HP’s official website.

All clear! Your printer's ready to roll again. If the paper jams try to make a comeback, you know where to find me. 💪

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,