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Paper keeps getting jammed in rear of printer

HP Recommended
Office Jet Pro 8710
Mac OS X 10.11 El Capitan

Paper keeps getting jammed in the rear of the printer and doesn't feed through to print.  

HP Support Agent
HP Support Agent
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Welcome to the HP support community.


I understand that you are getting a paper jam error, I am glad to assist you.

Clean the rollers inside the rear of the printer.

  1. Turn off the printer, and then disconnect the power cord and any other cables.

  2. Turn the printer so that the rear access door faces you.

  3. Press the two tabs inward to open the rear access door, and then remove any jammed paper.

    Image: Opening the rear access door

  4. Press the two buttons on the paper path cover, and then pull the cover out of the printer.

    Image: Removing the paper path cover

  5. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

  6. Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

    Image: Clean the rollers in the rear of the printer

  7. Repeat the cleaning steps on the paper path cover rollers.

    Image: Cleaning the paper path cover rollers.

  8. Allow the rollers to dry completely (approximately 10 minutes).

  9. Insert the paper path cover back into the printer.

  10. Close the rear access door.

  11. Reconnect the power cord and any other cables to the rear of the printer, and then turn on the printer.

Here is the HP document for your future reference:- Click here


Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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