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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Paper keeps getting jammed

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1 REPLY 1
09-02-2022 03:05 AM
@Finaltouch
Welcome to the HP support community.
I understand that you are getting a paper jam error, I am glad to assist you.
Reset the printer
- Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.
- With the printer turned on, disconnect the power cord from the printer.
- Unplug the power cord from the power source.
- Wait 60 seconds.
- Reconnect the power cord to a wall outlet and to the printer.
- NOTE: HP recommends plugging the printer directly into a wall outlet.
Clean the paper feed rollers
- Clean the rollers inside the ink cartridge access area.
- Turn off the printer, and then disconnect the power cord and any other cables.
- WARNING: You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.
- Open the ink cartridge access door.
- Figure : Opening the ink cartridge access door
- Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
- Move the carriage all the way to the right, if necessary.
- Press the cloth against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
- Figure : Cleaning the rollers in the ink cartridge access area
- Allow the rollers to dry completely (approximately 10 minutes).
- Close the ink cartridge access door.
- Figure : Closing the ink cartridge access door
- Reconnect the power cord and any other cables to the rear of the printer, and then turn on the printer.
Refer to this HP document for further assistance:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
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