Paper keeps getting jammed

[Finaltouch]

Paper keeps getting jammed 

[sandytechy20]

@Finaltouch

Welcome to the HP support community.

I understand that you are getting a paper jam error, I am glad to assist you.

Reset the printer

• Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE: HP recommends plugging the printer directly into a wall outlet.

Clean the paper feed rollers

• Clean the rollers inside the ink cartridge access area.
• Turn off the printer, and then disconnect the power cord and any other cables.

•   WARNING: You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

• Open the ink cartridge access door.
• Figure : Opening the ink cartridge access door
• 
• Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
• Move the carriage all the way to the right, if necessary.
• Press the cloth against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
• Figure : Cleaning the rollers in the ink cartridge access area
• 
• Allow the rollers to dry completely (approximately 10 minutes).
• Close the ink cartridge access door.
• Figure : Closing the ink cartridge access door
• 
• Reconnect the power cord and any other cables to the rear of the printer, and then turn on the printer.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.