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HP Recommended
Microsoft Windows 10 (32-bit)

My printer keeps telling me the paper is not loaded.  I have gone through all the checks for cleanliness, paper jam issues, reset to factory settings reinstallation of HP smart, but nothing works.  it did work last week, and it is relatively new, so its not a dirt issue, but it just seemed to decide to pack up.  I can print a test page, so the rollers pick up, my laptop can see the printer so its not connectivity.  Any ideas, is there a sensor that is dirty other than the rollers?

1 REPLY 1
HP Recommended

@Pete180

 

Welcome to the HP support community.

 

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

Sandytechy20
I am an HP Employee

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