Paper not taking

[abcd197]

Product name:- printer 416 wirless ink tank

It is not taking paper insider to print

[Max3Aj]

@CN1BM8D0Y7, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

We see that your HP Ink Tank Wireless 416 printer isn't taking paper in when you try to print. That usually points to a problem with the paper feed system. Let’s go step by step to fix it:

1. Power Cycle the Printer:
   • Turn off the printer and unplug the power cord.
   • Wait for 30 seconds, then plug it back in and turn it on.
2. Use Proper Paper:
   • Make sure you’re using plain A4 paper, not glossy, curled, folded, or damp sheets.
   • Stack no more than 50 sheets in the input tray.
3. Paper Loaded Correctly?
   • Tap the stack of paper on a flat surface to align the edges.
   • Load it snugly against the right side of the tray.
   • Slide the paper width guide in so it touches the left edge of the paper (but not too tightly).

Clean the Paper Rollers:

Sometimes the rollers get dusty and can't grip the paper properly.

• Turn off the printer and unplug it.
• Open the rear access door (or paper path cover).
• Look for the paper pick rollers (rubber rollers).
• Use a lint-free cloth slightly dampened with distilled water to clean the rollers.
• Rotate them manually to clean the full surface.
• Let them dry for 10 minutes before turning the printer back on.

Check for Jammed or Stuck Paper:

Even tiny pieces of stuck paper can block the mechanism.

• Remove all paper from the input tray.
• Check both front and rear access areas for any bits of paper.
• Use a flashlight if needed to see inside.

Reset the Printer:

• With the printer on, unplug the power cord from the printer and the wall.
• Wait 60 seconds.
• Reconnect and power on. Try printing again.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support