Create an account on the HP Community to personalize your profile and ask a question
09-21-2021 10:42 AM
Product: officejet pro 8620
Operating System: Microsoft Windows 10 (64-bit)
Trying to print an envelope and printer is reporting "paper detected does not match paper size selected"
I have been using this document/envelope before and never had a problem??
1 REPLY 1
09-21-2021 11:18 AM
If the printer is not aware of the paper size / paper type in the printer, it might issue this error message.
If the printer is on the network,
If the Embedded Web Server (EWS) is supported in your environment and printer,
Use EWS to check / adjust the Tray and Paper Management setup.
EWS – Browser – Tray and Paper Management
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper Management
Model Dependent: Check the Advanced section (at the bottom of the Tray and Paper Management menu)
Click Apply to save changes
Example - EWS - Retain / Modify / Check Tray and Paper Management
Not sure what you are using to create the envelope -- guessing that it is the standard "Word" > Mailings > Envelopes
If you are sure about the paper / envelope as loaded in to the printer according to the User Guide,
For example: Not too many envelopes in the stack, the Flap position and orientation are correct,
EWS / Tray and Paper Management is correct,
If the envelope is a supported size,
If "everything" is just so -
Try - even for a supported envelope size -
Treat the envelope as if it is a "Custom" size envelope.
That means: Select Size = Custom and enter the dimensions.
Example - Word > Mailings > Envelopes - #10 envelope
References / Resources
If you have not done so,
HINT: Watch out for and UNCHECK unwanted extra software
NOTE: Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.
“Things that are your printer”
NOTE: Content depends on device type and Operating System
: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community