“Paper too small” when trying to print A4

[simomons]

When printing A4 “error message paper too small”

[Dragon-Fur]

@simomons 

Welcome to the HP Community --

Reload the paper.

(Re)Check that the printer is aware of the paper you have loaded in the tray.

(Re)Check the paper selection in the job configuration.

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Printer - (Re)Load Paper

Open

User Guide  - Pages 11-12

Reminder:  Do not ignore Step 6

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Printer  - Tray and Paper

Printer -- Paper Size / Type Settings -- on the Printer Control Panel right after (re)loading the paper

OR

Printer Settings -- Paper Size / Type Settings -- Using the Embedded Web Server (EWS)

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Printer - Tray and Paper

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section How do I manually assign an IP address to my printer?  Items 1-2

EWS – Browser – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS provides access and control to check / adjust Tray and Paper Settings.

Notes

Depending on the printer model, the Printer Control Panel might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

Example - Tray and Paper - EWS

EWS_9025_Preferences_Tray_and_Paper_Management_All_11

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Printer  - Job Submission

• What you can do is controlled within the applications or software used to prepare the content.
• The available apps and software are determined by the Operating System / version.
• The Operating System / version is a product of the type of device (computer, tablet, phone).

Example - HP Smart - Mobile - iPadOS / iOS - Photo Print

HP_Smart_Mobile_Image_Print_Resize-Move_8

Example - HP Smart - Windows - Simple PDF Print

HP_Smart_Win_PDF_Print_8

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP ENVY 5020 All-in-One Printer  

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[simomons]

Thanks for your support, the settings were aligned for A4 e the paper is recognized by the printer but when I launch the print execution, both from a mobile device or via usb from a laptop (windows or IOS), the printer picks the sheet and the final result is a blank sheet and the error message "paper too short".

I have also tried to change the type and quality of paper without results.

[Dragon-Fur]

@simomons 

You are welcome.

Steps 1-4 in this Troubleshooting document:

HP DeskJet, ENVY 5000 Printers - 'Out of Paper' Displays, Printer Does Not Pick Up Paper

Heed the opportunity to make sure the printer is plugged directly into a wall outlet.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[simomons]

No way

still the same issue 😞

[Dragon-Fur]

@simomons 

OK.

Most of what should work has been tried by now.

?

It's broke, it's still not set up correctly, I missed something, or it needs a harder kick.

I will forward a request to our Moderator team.

One of the possible "next steps" requires an agent to provide the information.

Should there be an answer, look for a message here before the agent uses other means to contact you.

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A request has been submitted to our HP Community moderators for review and evaluation of your concern.

Worth Noting

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• Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
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Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[simomons]

 

[simomons]

 These are the messages while printing every time blank sheet and error message tested with different devices wifi usb and different kind of A4 papers 

[Raj_05]

Hi @simomons,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're receiving an error message on your HP ENVY 5020 All-In-One Printer stating "paper too small" when trying to print on A4 paper, there are a few things you can check and troubleshoot.

Paper Size Settings:

• Make sure that the paper size settings in your printer and on your computer match the actual size of the paper you are using (A4). Check both the printer settings on the control panel and the print settings on your computer.

Paper Guides:

• Adjust the paper guides in the input tray to ensure they are set to the correct paper size. There are usually markings on the tray to guide you in adjusting the width and length settings.

Paper Condition:

• Ensure that the A4 paper you are using is in good condition and not damaged. If the paper is wrinkled, folded, or torn, the printer may have difficulty feeding it properly.

Printer Firmware:

• Check if there are any firmware updates available for your printer. Updating the firmware can sometimes resolve compatibility issues and improve overall performance.

Print Driver:

• Ensure that you have the correct and up-to-date print driver installed on your computer. You can download the latest driver from the official HP website.

Paper Type Setting:

• Some printers have a setting for the type of paper being used. Make sure the paper type setting matches the actual type of paper (e.g., plain paper) you are using.

Reset Printer:

• Turn off the printer, unplug it from the power source, wait for a few minutes, and then plug it back in. This can sometimes reset the printer and resolve temporary issues.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[simomons]

Thanks @alden4 I have tried these actions several times without success.....it seems quite strange because if I try to copy this works perfectly, instead while I print it works once randomly every 20 or 30 attempts.