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ericloh77
New member
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Message 1 of 4
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Paper won't feed into printer

HP Recommended
Deskjet 2600
Microsoft Windows 10 (64-bit)

The paper won't feed into the printer. It recognises that there is paper in the back, but when I hold down the paper feed button, nothing happens. It doesn't even try to feed, no noise and no wheels turning. I also get a blocked message. There is definitely no paper jam.

3 REPLIES 3
Betty0610
HP Support Agent
HP Support Agent
19,345 19,302 1,053 976
Message 2 of 4
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HP Recommended

@ericloh77

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/product/hp-deskjet-2600-all-in-one-printer-series/12319824/document/c05...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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ericloh77
Author
New member
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Message 3 of 4
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Hi,

 

Thanks for the reply, but these don't help.

 

I don't have the error messages and when I press the paper feed button, nothing happens. It doesn't even try to feed the paper.

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sandytechy20
HP Support Agent
HP Support Agent
29,698 22,942 1,560 1,524
Message 4 of 4
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@ericloh77

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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