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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Partnreplacement

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03-21-2024 03:19 AM
Hi @rbkrocks,
Welcome to the HP Support Community.
I'd be happy to help you!
I understand that this is a Hardware issue. However, the support here is limited to software troubleshooting. Since the unit might need repair,
I would request you to contact HP Phone support, they will help you via remote assistance.
For that to happen, we will give you additional instructions/information via Private Message.
Please check your inbox on the forums page for the private message.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Nal_NR-Moderator
I am an HP Employee