Just recently our printer quit working due to an error message that comes up on the screen "Photo Tray Problem" which goes on to say "The photo tray is blocked. Please adjust the tray and try again." I've researched this on the user board and it seems many others are having a similar problem. The tray freely moves, is properly seated, the issue continues whether the upper paper tray is installed or removed. When the printer attempts to print you can hear it preparing, then you can hear the photo tray being engaged at which time the printer stops and the error pops up. We are not printing a photo, just a letter size piece of paper and all settings are correct for the print job.
This is a new issue, never before experienced. I've removed and reinstalled the printer, still no success. Please advise on how to take care of this issue.
Thanks for the note. I've done all you've suggested, including checking the firmware update on the printer itself where under printer maintenance/update printer/check for printer updates it tells me "the most current updates have been installed".
I am not able to make a copy, it will not print anything once the photo tray blocked message comes up. It appears when trying to make a copy as well. It scans just fine but that doesn't help. Did I mention we are paying for HPInstantInk too and can't make a copy or print.
The operating system is Windows 10, the computer is a HP ENVY 700-215xt.
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