Photo prints

[gbysea]

My HP Envy 6000 will not print 6x4 photo's on 6x4 photo paper. but it has done previously>

The printer sounds as though it cant pick up the paper then when it does it sound as though it is printing , then when photo paper comes out it is blank

Please can anyone help?

Regards

Geoff

[gbysea]

Sorry

Microsoft windows 10

[Betty0610]

@gbysea

Welcome to the HP Support Community.

Is it only happening with photo printing? Are you able to copy?

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[gbysea]

Hello Betty,

Thanks for your help, sorry for the delay in my replythings are much worse now 

1. I HAVE A FLASHING INFORMATION DISPLY

2.  GREEN ARROWW LIT

3. WIRLESS LIT 

THE DIAGNOSE SAYS  'NO ISSUES FOUND' 

IT SAYS MY PRINTER IS 'OFF LINE' (WIRELESS LIGHT IS LIT)

HP SMART SAYS 'NO ISSUIES FOUND

PRINTER DOES NOT PRINT AT ALL NOW , THE ORIGINAL FAULT WAS JUST WITH PHOTO'S

CAN YOU HELP OR DO I THROW THE PRINTER IN THE BIN

REGARDS

GEOFF

[Betty0610]

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[gbysea]

Hello Betty,

Sorry for the delay in replying.

Ive tried everything without success I now have a flashing amber light  on the ink access and the printer now says that I an unsubscribed to instant ink (I am subscribed) so I am going to phone instant ink today. I will keep you informed

Geoff

[Betty0610]

Sure, do keep us posted 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[gbysea]

Hello

Betty

Thanks for your help however having received help from community  and HP tech guys all without success . having had problems with my  18 months old printer for over a month I cannot stand the stress of it all so it (the printer0-is now in my garage ready to go to the tip. End of story. 

Thanks again Geoff

[Betty0610]

I understand. Do get back to us in the future for further assistance.

Have a nice day and stay safe!:)