• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about cartridges, Click here to check it out!
Locked

‎11-16-2022 04:36 PM

HP Recommended
Product: HP ENVY PHOTO 7164
Operating System: Microsoft Windows 11

Photo tray is blocked. Instructions say to remove tray and reposition. How to remove tray? This one will not come out. Now what?

Category:
2 people had the same question
1 REPLY 1

‎11-29-2022 08:18 PM

HP Recommended

I had the same issue with my HP Envy Inspire printer, only 4 months old. After spending 45 minutes with HP Support, we identified that the printer MUST be plugged directly into an outlet - no surge protector, multi plug, or extension cord.  I was very incredulous and they couldn't explain why it works, but it did fix the issue for my printer.  Good luck!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.