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HP Recommended
Microsoft Windows 10 (32-bit)

Photosmart 7520 ADF stopped feeding and makes a lot of noise.  At start up, it makes grinding noise for a few seconds, then stops.  If you try to use the ADF for a copy or scan job, it will feed the first page in about 3 inches, then paper stops and noise gets very loud.  I have checked, there is no apparent paper jammed anywhere in system.  I have completed a hard reset.  No change.

1 REPLY 1
HP Recommended

Hi @Steve269,

 

I'd like to help!

 

Try the below suggestions-

 

Clean the ADF rollers and the separator pad

Dust inside the automatic document feeder (ADF) can result in paper feed issues.

  1. Get a lint-free cloth and distilled water.

  2. Remove the original document from the ADF.

  3. Turn off the printer.

  4. Disconnect the power cord from the rear of the printer.

  5. Open the ADF cover.

    Lifting the ADF cover
  6. Find the paper pick rollers and the separator pad inside the ADF.

    ADF paper pick rollers and separator pad

    Callout

    Description

    1.

    Paper pick roller

    2.

    Separator pad

  7. Lightly dampen a clean, lint-free cloth with filtered or distilled water, and then squeeze any excess liquid from the cloth.

  8. Use the damp cloth to clean the paper pick rollers and the separator pad.

  9. Leave the ADF cover open for two minutes to allow the rollers and pad to dry.

  10. Close the ADF cover.

  11. Reconnect the power cord to the printer, and then turn on the printer.

  12. Slide in the paper width guides until they rest against the sides of the paper.

  13. Try to scan or copy with the ADF.

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  5. Turn on the printer to complete the reset.

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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