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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Pickup rollers M428

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1 REPLY 1
08-25-2023 06:16 PM
The safest way to clean the rollers is to use a lint free cloth that has been moistened with water. Thoroughly dry them before trying to print. This video shows how to remove the roller to make cleaning easier. Use caution when standing the printer on the back as shown in the video as the adf lid will fly up and can break the hinges. I normally tie or tape the adf closed to avoid damage.
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