Print carriage cannot move

[Susan281]

I cannot resolve the error: "Carriage Jam" "The print carriage cannot move. open the cartridge access door, clear any paper jam or obstruction, and select OK."

I do not see any paper jam.

[A_Gayathri]

Hi @Susan281 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the "Carriage Jam" error can occur even when no visible paper jam is present. 

Here are some steps to help you troubleshoot and resolve this issue:

Turn off the Printer:

• Turn off the printer and unplug the power cord from the printer and the wall outlet.

Open the Printer:

• Open the cartridge access door to see the print carriage.

Check for Obstructions:

• Check inside the printer for any obstructions or small pieces of paper that might be blocking the carriage. Look carefully along the entire carriage path, including the far ends where paper might be difficult to see.

Manually Move the Carriage:

• With the printer turned off and unplugged, gently move the print carriage to see if it moves freely. Do not force it if it is stuck. Check again for any obstructions.

Remove and Reinsert Cartridges:

• Remove the ink cartridges from the carriage. Check the cartridges and the carriage for any obstructions. Reinsert the cartridges and make sure they are securely installed.

Plug in and Turn on the Printer:

• Close the cartridge access door. Plug the printer back in and turn it on. Check if the error message is resolved.

Perform a Hard Reset:

• Sometimes a hard reset can clear errors. Turn off the printer, unplug the power cord from the printer and the wall outlet, wait for 60 seconds, then plug it back in and turn it on.

Check the Printer Rollers:

• Inspect the rollers in the printer for any debris or damage. Clean them if necessary using a lint-free cloth slightly moistened with distilled water.

Update Printer Firmware: Update the firmware on an HP printer

• Ensure that your printer firmware is up to date. Go to the HP support website and download the latest firmware for your printer model.

Reset the Printer:

• Sometimes resetting the printer to factory defaults can help. Check the printer manual for instructions on how to perform a factory reset.

Refer to this document: HP OfficeJet Pro 8025 All-in-One Printer User manual 

HP Printers - Carriage jam or E3 error
 

I hope this helps. 

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Take care and have a good day.

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