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‎09-06-2021 06:04 PM

HP Recommended
Product: Hp Deskjet 8024

Hi,

 

I am getting an error message constantly on my printer saying "print cartridge cannot move". I have checked throughout for residual paper from a paper jam, but there is nothing blocking any part of the printer - paper or otherwise that I can see. I have taken out all of the drawers and turned it upside down, still nothing. I have tried powering off and still nothing.

 

All the while the print cartridges can move easily along the runner when I do it manually, and move to the far left when the printer is loading up (and that's where they remain when the printer issue comes up).

 

HELP!!! 🙁

Category:
2 people had the same question
1 REPLY 1

‎09-07-2021 01:16 PM

HP Recommended

Most common cause of this behaviour is either a dirty or damaged encoder strip. This mylar strip runs the length of the carriage and a sensor reads the microfine grid that is printed on it to determine printhead location. This video is a different model but will give you an idea of what you are looking for: https://www.youtube.com/watch?v=KNHDVvN9fKk

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



How to replace timing strip on HP Officejet 6500 and 6500A Printer
How to replace timing strip on HP Officejet 6500 and 6500A Printer
youtube.com/watch?v=KNHDVvN9fKk
It is not too hard to do so, but it needs some detailed attention to make sure you install the timing strip correctly. I apologize for all the unedited attempts to install the timing strip. I hope this video helps you do the fix. Please like, share, and subscribe! To purchase a timing strip: ...
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